Frequently Asked Questions

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How are transaction fees handled?

Kindest uses Stripe for secure processing, which charges 2.9% + $0.30 per transaction. We apply a platform fee of up to 5%, depending on your plan and transaction volume. Our donation form is optimized to encourage donors to cover fees, and 93% do—so nonprofits typically receive the full donation amount.

Donations & Payouts

Why doesn’t Kindest ask donors for a tip instead of charging a platform fee?

Because your mission should stay front and center. Tip prompts confuse donors and lead to chargebacks. Kindest uses a transparent platform fee — and with 93% of donors covering it, you pay just less than 0.6% of what you raise. Simple, clear, and mission-aligned.

Donations & Payouts

When will I receive donations?

Once your account is verified, donations are typically paid out weekly via Stripe. You can track payouts through the Transactions and Payout reports in your dashboard.

Donations & Payouts

What is included in a subscription?

Subscriptions include access to premium fundraising tools, consulting hours (on Growth Plan), AI features, and priority support. Free users have access to core tools but limited support.

Billing & Support

Can I cancel my subscription?

Yes, you can cancel through your account settings. If you need help, our team can assist and explore options before you finalize cancellation.

Billing & Support

What kind of support is available?

Free plan users receive email support. Paid subscribers receive expanded support via email, live chat, and screenshare when needed. Consulting clients have priority support through direct slack channels with their consultants.

Billing & Support

What does the AI Assistant do?

Our AI Assistant helps you generate fundraising email campaigns tailored to your tone, segments, and goals. It’s currently in beta and available to all plans until December 2025.

AI Fundraising Assistant

What does the Kindest platform include?

  • Optimized, mobile-friendly donation forms
  • Campaign-specific QR code generation
  • Peer-to-peer fundraising tools
  • SMS text campaign functionality
  • Entry-level donor management, reporting and CRM capabilities
  • A beta AI fundraising assistant to help generate email campaigns
  • See the full list of features

Digital Platform & Features

Does the platform include donor management tools?

Yes. The Kindest platform offers foundational donor management and reporting tools to help teams move beyond spreadsheets. Track donor history, segment contacts, and export reports — everything you need to start managing relationships and growing your fundraising efforts with confidence.

Digital Platform & Features

What kind of QR code tools are included?

Every fundraising page on Kindest comes with a campaign-specific QR code that links directly to your live campaign. It's perfect for print, events, and presentations — and updates automatically with any page changes. No extra setup needed.

Digital Platform & Features

Is the platform still free?

Yes, we offer a free plan with essential features. Premium subscriptions unlock additional capabilities, support, and AI tools. A platform fee on donations helps keep the free version sustainable.

Digital Platform & Features

Can I import data from another system?

Yes. You can import contacts, log past donations, and connect Kindest to tools like Mailchimp, Salesforce, and Bloomerang. While full donation imports into Kindest aren’t yet supported, you can export donation data from Kindest into those platforms. Custom integrations are also available.

Digital Platform & Features

What kind of consulting services do you offer?

We specialize in :

  • Fundraising and development audits
  • Capital campaign and major gifts strategy
  • Campaign design and digital marketing
  • Website design and platform integration
  • Technical infrastructure customization
  • Governance and strategic planning

Consulting Services

How do I know if consulting is right for my organization?

If your team is experiencing staff burnout, slow growth, inefficient systems, or you’re planning a major fundraising initiative, we can help. We work best with emerging and mid-sized nonprofits ($100K–$10M in revenue) but welcome inquiries from organizations of any size.

Consulting Services

Can I use the platform without consulting services?

Absolutely. The Kindest digital platform is available as a standalone, self-serve tool. But many clients find the greatest success when using our strategic services alongside the platform.

Consulting Services

What is Kindest?

Kindest (KNS) is a consulting agency and technology provider that helps nonprofits grow through strategic planning, fundraising support, and affordable digital tools. We offer consulting, a self-serve digital fundraising platform, and an AI fundraising assistant to meet organizations where they are.

About Kindest

Are Kindest and Kindest the same?

Kindest builds on the Kindest platform you know and trust—but we’ve expanded. We’re now a full-service partner offering consulting, digital tools, and AI support to help nonprofits grow. Same name, broader impact.

About Kindest

How is KNS different from the legacy Kindest platform?

We’ve expanded beyond a SaaS model to offer expert consulting services that align your mission with the right strategy and tools. While the original Kindest platform remains available, it’s now part of a broader nonprofit solutions ecosystem that includes hands-on support, fractional leadership, and campaign services.

About Kindest